Envision Report

Published January 10, 2018

Healthcare BPO Market – Size, Outlook, Trends and Forecasts (2018 – 2024)

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Business Process Outsourcing is a subcategory of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. It is classified into back-office outsourcing and front office outsourcing. Back office outsourcing includes internal business functions like human resources, finance, and accounting whereas front office outsourcing comprises customer-related services like contact centre services.

Healthcare BPO Market Share:

Among the different types of segmentation of Healthcare BPO Market, pharmaceutical services segment is expected to account for the most significant share of the market due to the increasing competition in the pharmaceutical industry and high operational costs.

Healthcare BPO Market Size:

BPO helps in increasing a company’s flexibility. The market share is expected to reach USD 312.43 billion with a CAGR of 10.2% by 2024.

North America holds the most massive size in the Healthcare BPO Market especially the United States due to the increasing competition and strict government regulations to reduce costs.

Healthcare BPO Market Growth:

Increasing competition, decreasing reimbursement in the healthcare industry, reductions in the overall healthcare costs and strict government rules to reduce the prices are the major factors that propel the Healthcare BPO Market growth.

Healthcare BPO Market Industry Analysis:

Provider service and payer services segment healthcare BPO Market. Provider service is further segmented into patient enrolment and strategic planning, medical transcription, medical billing, revenue cycle management and device monitoring. Payer Services is classified into claims management, human resource management, operational/administrative management, customer relationship management, care management, provider management, product development, member management services and integrated front-end services and back office operations.

Healthcare BPO Market Outlook:

Many of the healthcare industries are trying to implement the new technology to increase the share of the Healthcare BPO Outsourcing Market. Europe is expected to have the tremendous CAGR in the market during the forecast period due to the rising penetration of the technological advancements in the healthcare industry.

Healthcare BPO Market Trends:

Gebbs Healthcare Solutions is an industry leader in Revenue Cycle Management announced that the company had been selected for the nation’s fastest-growing private companies and IBM announces the acquisition of TIMETOACT Software & Consulting GmbH’s XCC, a digital workplace hub.

Healthcare BPO Market Research Report includes:

  • An executive summary condensing the whole report such that essential authority can rapidly twist up doubtlessly acquainted with brief overview and conclusion.
  • To have complete market analysis through industry value chain analysisPorter’s fivePESTLESWOT analysis, and Y-o-Y analysis.
  • Regional and global diversity is analysed with the major countries and the unions.
  • Scrutinizing the revenue generation on YearOnYear
  • Identifying DROC in the current market and their impact in altering the market dynamics.
  • Competitive landscape analysis to identify the merger and acquisition which will have a comparative financial study with significant competitors.
  • Expertise investment opportunities by an analyst to the individual and organisation to have a better foothold in the market.
  • Identify the latest developments, market shares and strategies that are employed by the major market players, such as
  • Gebbs
  • Eli Global
  • IBM
  • Genpact
  • Quintiles

Chapter 1 Introduction

1.1 Executive Summary

1.2 Market Definition

1.3 Scope of the Study

Chapter 2 Research Methodology

2.1 Secondary Research

2.2 Primary Research

2.3 Analytic Tools and Model

2.4 Economic Indicator

2.4.1 Base Year, Base Currency, Forecasting Period

2.5 Expert Validation

2.6 Study Timeline

Chapter 3 Market Analysis

3.1 Industry Value Chain Analysis

3.2 Porter’s Five Analysis

3.2.1 Bargaining Power of Buyers

3.2.2 Bargaining Power of Suppliers

3.2.3 Threats of Substitutes

3.2.4 Threats of New Entrants

3.2.5 Industry Rivalry

3.3 PESTLE Analysis

3.3.1 Political

3.3.2 Economical

3.3.3 Social

3.3.4 Technological

3.3.5 Legal

3.3.6 Environmental

3.4 SWOT Analysis

3.4.1 Strengths

3.4.2 Weakness

3.4.3 Opportunities

3.4.4 Threats

3.5 Y-O-Y Analyses

Chapter 4 Market Dynamics

4.1 DROC

4.1.1 Drivers

4.1.2 Restraints

4.1.3 Opportunities

4.1.4 Challenges

Chapter 5 Market Segmentation Analysis

Chapter 6 Market Segmentation by Provider Service

6.1 Patient enrolment and strategic planning

6.2 Medical Transcription

6.3 Medical Billing

6.4 Revenue Cycle Management

6.5 Device Monitoring

Chapter 7 Market Segmentation by Payer Services

7.1 Claims Management

7.2 Human Resource Management

7.3 Operational/Administrative Management

7.4 Customer Relationship Management

7.5 Care Management

7.6 Provider Management

7.7 Product Development

7.8 Member Management Services

7.9 Integrated Front-End Services and Back-Office Operations

Chapter 8 Market Segmentation by Pharmaceutical services

8.1 Pharmacovigilance services

8.2 Clinical data management

8.3 Research & Development

8.4 Manufacturing outsourcing

8.5 Non-Clinical Services

8.5.1 Sales and Marketing Services Marketing Services Analytics Forecasting Performance Reporting

8.5.2 Supply Chain Management & Logistics

8.6 Others

Chapter 9 Market Segmentation by Geography

9.1 Asia Pacific

9.1.1 Introduction

9.1.2 China

9.1.3 India

9.1.4 Japan

9.1.5 Australia & New Zealand

9.1.6 Others

9.2 North America

9.2.1 Introduction

9.2.2 United States

9.2.3 Canada

9.2.4 Mexico

9.2.5 Others

9.3 Europe

9.3.1 Introduction

9.3.2 Spain

9.3.3 UK

9.3.4 France

9.3.5 Russia

9.3.6 Italy

9.3.7 Others

9.4 The Middle East and Africa

9.4.1 Introduction

9.4.2 South Africa

9.4.3 Middle East Countries

9.4.4 Others

9.5 South America

9.5.1 Introduction

9.5.2 Argentina

9.5.3 Brazil

9.5.4 Others

Chapter 10 Competitive Landscape

10.1 Mergers & Acquisitions, Joint Ventures, Collaborations, and Agreements

10.2 Market Share Analysis

10.3 Strategies Adopted By Top Companies

Chapter 11 Company Profiles

11.1 Accenture

11.1.1 Business Overview

11.1.2 Product portfolio

11.1.3 Key Strategy

11.1.4 Recent Developments

11.2 Gebbs

11.3 Eli Global

11.4 IBM

11.5 Genpact

11.6 Quintiles

11.7 Parexel

11.8 United Health Group

11.9 Sutherland

11.10 Truven Health

11.11 Tata Consultancy Services

11.12 Omega Healthcare

11.13 Lonza

11.14 Xerox Corporation

11.15 Firstsource Solutions

Chapter 12 Market Estimates and Forecast

12.1 Market Estimates and Forecast 2018-2024(USD Million)

12.1.1 Market Estimation and Forecast by Provider Service 2018-2024 (USD Million)

12.1.2 Market Estimates and Forecast by Payer Services 2018-2024 (USD Million)

12.1.3 Market Estimates and Forecast by Pharmaceutical Services 2018-2024 (USD Million)

12.1.4 Market Estimates and Forecast by Geography 2018-2024 (USD Million)

Chapter 13 Market Insights

13.1 Insights of Industry Experts

13.2 Analyst Opinion (Market Understanding)

13.3 Investment Opportunities

Chapter 14 Appendix

14.1 List of Tables

14.2 List of Figures

  • Competitive Analysis in marketing and strategic management is an assessment of the strengths and weaknesses of current and potential competitors.
  • Monitoring the external and internal factors which affect the market dynamics with the aid of PESTLE analysis.
  • The Regional and Global Variety is taken care of in the report.
  • Year on Year basis generation of revenue is studied.
  • Porter's Five Forces analyze the intensity of competition in an industry and its profitability level.
  • The overview and the sustainability of the market are analyzed through SWOT.
  • DROC is recognized in the current market scenario and see how its effect on market dynamics.
  • The segment-level analysis in terms of type and technology.
  • The value chain analysis, value that's created and captured by a company is the profit margin.Value
  • Created and Captured – Cost of Creating that Value = Margin
  • An executive summary consists of the whole report and the outcome is been given in the report to have brief knowledge about the report.
  • Basis on the depth of the study we approach using analytical tools
  • Expertise investment opportunities are given after analyzing the market to give the organization and the individual to have perfect knowledge about the market.


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