Envision Report

Published March 8, 2018

Global VoIP Services Market – Size, Outlook, Trends and Forecasts (2018 – 2024)

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Voice over IP (VoIP) is the transfer of voice and multimedia content over the Internet Protocols (IP) Networks. Technically VoIP uses IP to connect private branch exchanges (PBX’s), it’s referred to be IP Telephony. VoIP endpoints include dedicated desktop VoIP phones, softphone applications running on personal computers and mobile devices. VoIP services are much cheaper than conventional services. The comfort of portability is the main advantage of VoIP services. Irrespective of which location we are in VoIP systems can access to emails while we are traveling. The flexibility in usage of VoIP as conventional phone and a VoIP converter or VoIP telephone adapter. We can conduct multi-functional operations such as making calls, video conferencing calling through VoIP phone.

Global VoIP Services Market Report Segments Size & Growth:

VoIP Market size is projected to reach approximately USD 193.1 Billion by the end of 2024 with a CAGR of close to 9.38% from USD 93.75 Billion in 2017 during the forecast timeline 2018-2024. Increase in traffic by the hybrid cloud communications in small and medium-sized enterprises is expected to drive the growth of Voice Over IP Market. Some benefits of having services over the cloud and it became the undisturbed and highly trusted mode of communication to the consumer. This made many business customers adapt to cloud-based VoIP Service. However, there is low public acceptance for VoIP services because of its low standard in service quality due to the latencies and dropped packets. There is a scope for VoIP’s to emerge into mobile VoIP with wireless network technology which will lead to the increase in the VoIP Industry.

Global VoIP Services Market Report Segments Share:

On the basis of Call Type the Voice Over IP Industry is segmented International VoIP Call, Domestic VoIP Call, among various call types, international long-distance VoIP calls were valued the highest and dominated the global VoIP market in terms of revenue and subscriber as domestic VoIP calls are given as the free services with the international long VoIP services. This VoIP market analysis on the call type explains the difference in contributing the market share.

The VoIP market is segmented on the basis of service provided through SIP Trunking Segment, Hosted IP PBX Segment, Managed IP PBX Segment, and others. Among these, the Hosted IP PBX segment has contributed the highest share nearly equal to 35% of the market. VoIP Software Market is segmented on the basis of the configuration and they are computer-to-computer VoIP, phone-to-phone VoIP, computer-to-phone VoIP.

On the basis of the End-User, the VoIP Services Market is segmented into Corporate and Individual Users. Among this, the corporate segment is expected to dominate the VoIP Services Market over the forecasting period. The analysts say that the market is moderate during the initial stages of 2017-2018 and will gradually grow post-2018.

The VoIP Marketplace is all over the globe and is segmented into North America, South America, Europe, Middle East and Africa, Asia Pacific. Among this Europe Middle East and Africa is expected to have the largest market share and the Asia Pacific being the fastest growing region during the forecast period.  The growth is attributed to the development of the network infrastructure of high-speed communication such as 3G/4G in this region. VoIP services have potential emerging opportunities in Latin America.

Global VoIP Services Market Report Trends:

  • Vonage Holdings Corporation launches SMS Automation Platform on November 1st, 2017, enables embedded and targeted capabilities without any software expertise.
  • On November 2017, Verizon launched 5G residential broadband services in up to markets in 2018.

Global VoIP Services Market Report Research Report:                           

An executive summary condensing the whole report such that essential authority can rapidly twist up doubtlessly acquainted with brief overview and conclusion.

To have complete market analysis, industry value chain analysis, Porter’s Five Force Analysis, PESTLE, SWOT analysis, and Y-o-Y analysis were carried to understand the market more comprehensively.

Global and Regional Diversity is analyzed with the major countries and the unions. Scrutinizing the revenue generation on Year-On-Year

Identifying DROC in the current market and their impact in altering the market dynamics.

Competitive landscape analysis to identify the mergers and acquisitions which will have a comparative financial analysis with major competitors.

Expertise investment opportunities by an analyst to the individual and organization to have a better foothold in the market.

The major market players, such as

  • RingCentral Inc.
  • West Corporation
  • Verizon Communications Inc.
  • Microsoft Corporation
  • Thinking Phone Networks Inc.
  • Phone Power LLC

Along with these companies, there were many other companies considered/cited in the report while analyzing the Global VoIP Services Market. These companies hold substantial share-owning to the nature of the industry whereas rest of the market shares are marginal chunks to regional and local level manufacturers. Other players have considerable presence owing to its robust brand image, geographical reach and strong customer base



Chapter 1 Introduction

1.1 Executive Summary

1.2 Market Definition

1.3 Scope of the Study

Chapter 2 Research Methodology

2.1 Secondary Research

2.2 Primary Research

2.3 Analytic Tools and Model

2.4 Economic Indicator

2.4.1 Base Year, Base Currency, Forecasting Period

2.5 Expert Validation

2.6 Study Timeline

Chapter 3 Market Analysis

3.1 Industry Value Chain Analysis

3.2Porter’s Five Force Analysis

3.2.1 Bargaining Power of Buyers

3.2.2 Bargaining Power of Suppliers

3.2.3 Threats of Substitutes

3.2.4 Threats of New Entrants

3.2.5 Industry Rivalry

3.3 PESTLE Analysis

3.3.1 Political

3.3.2 Economical

3.3.3 Social

3.3.4 Technological

3.3.5 Legal

3.3.6 Environmental

3.4 SWOT Analysis

3.4.1 Strengths

3.4.2 Weakness

3.4.3 Opportunities

3.4.4 Threats

3.5 Y-O-Y Analyses

Chapter 4 Market Dynamics

4.1. Drivers

4.1.1 Advancement in technology leading the growth and increasing the use of VoIP service over these networks

4.1.2 Business Customers adapting to cloud-based VoIP Service.

4.2 Restraints

4.2.1 Low Public Acceptance for VoIP Services

4.3 Opportunities

4.3.1 Emergence of Mobile VoIP Services with Advancement of Wireless Network Technology

Chapter 5 Global VoIP Services Market – By Call Type

5.1 International VoIP Call

5.2 Domestic VoIP Call

Chapter 6 Global VoIP Services Market– By Service

6.1 SIP Trunking Segment

6.2 Hosted IP PBX Segment

6.3 Managed IP PBX Segment

6.4 Others

Chapter 7 Global VoIP Services Market– By Configuration

7.1 Computer-to-Computer VoIP

7.2 Computer-to-Phone VoIP

7.3 Phone-to-Phone VoIP

Chapter 8 Global VoIP Services Market– By End-User

8.1 Individual User

8.2 Corporate User

8.2.1 Small and Medium Enterprises (SME)

8.2.2 Large Enterprises

Chapter 9 Global VoIP Services Market- By Geography

9.1 Introduction

9.2 North America

9.2.1 U.S.

9.2.2 Canada

9.2.3 Mexico

9.3 Europe

9.3.1 U.K.

9.3.2 Germany

9.3.3 France

9.3.4 Italy

9.3.5 Spain

9.3.6. Rest of Europe

9.4 APAC

9.4.1 China

9.4.2 Japan

9.4.3 India

9.4.4 South Korea

9.4.5 Australia & New Zealand

9.4.6 Rest of APAC

9.5 South America

9.5.1 Brazil

9.5.2 Argentina

9.5.3 Others

9.6 Middle East & Africa

9.6.1 Middle East

9.6.2 Africa

Chapter 10 Global VoIP Services Market- Company Profiles

10.1 Vonage Holdings Corporation

10.2 8×8 Inc.

10.3 Nextiva

10.4 RingCentral Inc.

10.5 West Corporation

10.6 Verizon Communications Inc.

10.7 Microsoft Corporation

10.8 Thinking Phone Networks Inc.

10.9 Phone Power LLC

10.10 Inphonex LLC

10.11 ShoreTel

10.12 Viber Media S.r.I.

10.13 AT&T

10.14 Sprint Corporation

Chapter 11 Global VoIP Services Market- Competitive Landscape

11.1. Market Share Analysis

11.2. Strategies Adopted by top companies

11.3. Mergers, Acquisitions, Collaborations & Agreements

Chapter 12 Market Insights

12.1. Industry Experts Insights

12.2. Analysts Opinions

12.3. Investment Opportunities

Chapter 13 Appendix

13.1 List of Tables

13.2 List of Figures


  • Competitive Analysis in marketing and strategic management is an assessment of the strengths and weaknesses of current and potential competitors.
  • Monitoring the external and internal factors which affect the market dynamics with the aid of PESTLE analysis.
  • The Regional and Global Variety is taken care of in the report.
  • Year on Year basis generation of revenue is studied.
  • Porter's Five Forces analyze the intensity of competition in an industry and its profitability level.
  • The overview and the sustainability of the market are analyzed through SWOT.
  • DROC is recognized in the current market scenario and see how its effect on market dynamics.
  • The segment-level analysis in terms of type and technology.
  • The value chain analysis, value that's created and captured by a company is the profit margin.Value
  • Created and Captured – Cost of Creating that Value = Margin
  • An executive summary consists of the whole report and the outcome is been given in the report to have brief knowledge about the report.
  • Basis on the depth of the study we approach using analytical tools
  • Expertise investment opportunities are given after analyzing the market to give the organization and the individual to have perfect knowledge about the market.


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